William Hill

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William Hill is an established online casino world-wide, but how are they doing in the US market? Read below to find out if they're worth your time.

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Details

Name
William Hill
Website
https://www.williamhill.com/us/nj/bet/casino
Launched
January 15, 2020
VIP program
No

Game selection

Game types

Blackjack Blackjack
Baccarat Baccarat
Roulette Roulette
Live Casino Live Casino
Slots Slots
Poker Poker

Payment

Payment options

Bank Transfer Bank Transfer
MasterCard MasterCard
Mastercard Debit Mastercard Debit
PayNearMe PayNearMe
PayPal PayPal
VIP Preferred VIP Preferred
VISA VISA
Visa Debit Visa Debit

Deposit

Minimum deposit
$10

Withdrawal

Minimum withdrawal
$10

Customer service

Telephone

Telephone support
Telephone number
(855) 474-0606

Email

Email support
Email address

Live chat

Live chat support

William Hill Review

*NOTE: William Hill has recently been acquired by Caesars, and their branding has changed. Some information on this review may be outdated, but we will update it as Caesars updates their casino on the William Hill platform.*

The name William Hill is certainly familiar in the world of sports betting. It is perhaps the leading sportsbook across the US. 

This year, William Hill has upped the ante and is placing their bets on a brand new online casino. 

Read our experts’ review of this brand new online casino to see how it stacks up against the competition in terms of bonuses and games. 

What is William Hill Offering? $50 Risk-Free Bonus!

With William Hill being a new online casino, it is not surprising to see that they do not have much in terms of games to play yet. 

Obviously, this will grow over time. And with the same people behind this casino as the immersive sportsbook, we can probably expect it to grow quickly and have plenty of offerings for all types of players.

William Hill Licensing, Safety and Trustworthiness

William Hill has been in the industry for a long time now as one of the most reliable and most widely used sportsbooks around. 

Gaming License

All online casinos in the US are partnered with a land-based casino, and William Hill is partnered with Tropicana AC in New Jersey. Tropicana is one of the most well-known casinos in Atlantic City and has 24/7 customer service. 

Like all online casinos in New Jersey, William Hill is also licensed and regulated by the New Jersey Casino Control Commission and the New Jersey Division of Gaming Enforcement. These agencies monitor and regulate online casinos to ensure that all games are fair and that all state laws are abided by. 

Are Games Fair? 

All games at William Hill use Random Number Generator software to ensure fairness and randomized outcomes of all games. 

This software is what the state government agencies check on and monitor to make sure that all online casinos meet state laws and keep games fair for all players. 

Your Money and Personal Info is also Safe

William Hill goes the extra mile to ensure your funds and personal information are protected, including an auto-lock feature and 2-Factor Authentication.

Our Verdict: William Hill Cares About Your Security

When you compare William Hill to other online casinos, you can tell that they care about not only keeping your funds and information secure but making sure you feel safe and secure using their site. 

Their support features are located in the top right corner of their main menu, so it’s easy to find help if you have any questions or issues. Little things like that let a player know not just that security features are there, but they actually care about their players. 

You can read more about William Hill’s Patron Protection policies and how they adhere to NJ state laws on their website here

How I Tested William Hill Casino

When we test run new online casinos, our team does a deep dive into all aspects. New casinos are still in their fledgling stages, so we continue to monitor online casinos and update our reviews as they expand and grow. 

Even though William Hill is going through its soft opening right now, we can already get a clear look at the direction the casino is going through the type of welcome bonus they offer new users and the games offered to players. 

As the casino continues to go through changes, we will continue to keep our review updated. So, check back often to see what new games and promotions are being offered. 

Here’s what our review of William Hill Casino will cover: 

  1. Bonus and offers analysis
  2. How easy is it to open a new account
  3. Things you need to know about their deposit methods
  4. What their game selection looks like
  5. How withdrawing works
  6. What do you do if you run into issues?

Welcome Offers and Promos – Grab Your Bonus at William Hill Casino!

The current welcome bonus being offered to new players at William Hill is a $50 risk-free net-loss bonus for the first 24 hours of play for players in New Jersey! In Michigan, William Hill has upped the ante on this bonus and players can receive up to a $100 risk-free net-loss bonus

How to Claim Your Welcome Bonus

You’ll first have to register as a new user at the William Hill online casino website. 

Once registered and verified as a new user, you will then need to deposit funds into your account and start playing. 

A net-loss bonus only refunds your money for the money you lose while playing. 

For example: If a player spends $100 playing, ends with $60 in winnings, the player’s net loss is $40. That means with this bonus, the player would receive their $40 back. 

This bonus is automatic for all new users, so no need to opt-in or use a bonus code. But remember, it is only valid for the first 24 hours of your registered account. 

Promotions and Tournaments

Here’s a look at current ongoing promotions at William Hill. 

$50 Risk-Free Bet

Players who lose their first bet can receive a free bet of equal value up to $50 for players in New Jersey. This means that if your first wager on a game at William Hill was a $25 wager and you lose, you would receive a free bet from the online casino worth $25. 

Players will have seven days to use their free bet once it is issued. 

William Hill Casino Starts Strong but Has Work to Do

A no-hassle, the risk-free bonus is a great opener for a brand new online casino. There are few others that offer you welcome bonuses of such value. 

It is also nice to see William Hill offering game-specific promotions. What is odd is the variations in bonus values in different states. Bonuses in Michigan appear to be at a much higher value than bonuses in New Jersey. This could be because online casinos are brand new to Michigan, and William Hill is attempting to grab as many players as possible before more online casinos go live in the state. 

Our Verdict: 

We expect great things as William Hill’s casino continues to grow. It’s already a brand name that is trusted by so many sportsbook players, that it would be unimaginable to picture them not going the extra mile in these areas. Also, that welcome bonus alone is worth taking advantage of to play some games at no net loss to you. 

Register a New Account with William Hill

Players who already have a William Hill Account, are good to go. The sportsbook and the casino are both on the same site and you don’t need separate accounts to access them. 

You’ll find the button to Register in the upper right-hand corner of the page. It is a golden color to stand out against the rest of the screen. 

register

Once you have clicked the Register button, you will notice there are three steps for registering. 

Step 1Account Information: You will then be asked for all of your account information: Name, Email, Date of Birth, and Cell Number. These details are needed to verify your identity

sign up 1

Step 2: Security Information: You will need to create a password for your account, set up two security questions, input the last four digits of your social security number, and your street address. This information is to protect your account.

sign up

You will also be able to input a Promo Code here if you have one. Before you can move onto the next step, you will need to agree to the casino’s terms and conditions, acknowledge all information you have provided is accurate, and verify that you are of legal age to gamble. 

Step 3. Confirmation: An email will be sent to the email address you provided. Go to your email and open the email from William Hill. There will be a confirmation link. Click on that link. You will be redirected to the William Hill site, and your registration will be complete. 

At this point, you are all set and may start playing your favorite casino games. 

William Hill makes registration quick and easy

The steps to register as a new user are straightforward and easy to follow. If there are any issues with your registration, it will be immediately flagged with more information for you to follow. Verification is, likewise, quick and easy. 

Our Verdict: 

William Hill’s registration process is standard procedure, if not faster than other online casinos. It’s also getting top marks for keeping the casino on the same platform as their sportsbook, making it easy for millions of already registered users to be able to play at their online casino. 

William Hill Payment Methods

The best payment method for you is a personal preference. Most people go by using their Visa or MasterCards. 

But, William Hill offers plenty of other payment methods for you to choose from. 

Payment MethodTypeAverage Deposit TimeAverage Withdrawal Time
VisaCredit/Debit CardInstant3-5 Business Days
MasterCardCredit/Debit CardInstant3-5 Business Days
ACH/VIP PreferredeCheckInstant3-5 Business Days
William Hill Play+ CardPrepaid CardInstantLess than 72 Hours (Fastest Method)
PayNearMe7-Eleven locations in New Jersey15 minsN/A
PayPaleWalletInstant3-5 Business Days
SkrilleWalletInstantN/A
CashWilliam Hill retail sportsbook locations in NJInstantInstant
PayWithMyBankOnline bankingInstant3-5 Business Days

Fund your account in a variety of ways at William Hill Casino

The best online casinos always offer players multiple payment options, and William Hill is already ticking off a lot of boxes. They are already ahead of the game of other casinos because they have been in the game for a long time with their sportsbook. 

Our Verdict: 

William Hill has a payment option that any player will feel comfortable with. We love the fact that they have their own William Hill Play+ Card as an option. This is a prepaid card that is already active with users at their sportsbook. There are no fees for using it, and it’s the fastest option for players to withdraw their winnings. For this reason alone, we are giving William Hill a 10’s across the board for payment methods. 


Games you can play at William Hill Casino

Gamblers come to casinos to play the games. When we discuss the games being offered, it is important to remember that William Hill is a brand new casino. 

With that being said, the best term to use for the number of games their casino currently has to offer would be…lacking. But, that is to be expected at this stage of their opening. 

The first thing players will see are the two-table games offered. This is true in both New Jersey and Michigan. New Jersey players are offered European roulette and baccarat. Michigan players are offered baccarat and Texas hold’em. William Hill is partnered with Playtech as their software provider for all of their table games. 

You will also find a handful of online slots to choose from including: 

All games have their RTP clearly displayed and use RNG software to ensure all outcomes are randomized and fair. 

Game Selection is not bad, not great

Again, for a brand new casino, it is not expected to find a vast library of games at this time. 

The good news is that William Hill has already announced a partnership with Evolution Gaming, meaning more games are on the way! 

But for now, it is what it is. 

Our verdict: 

The selection is glaringly small, but William Hill did a good job of selecting popular games and included table games. We take this as a good sign of what is to come. But until more games are added to the library, we cannot award high marks in this category. 

Time to collect your winnings? Here’s what you need to know

Like payment options, William Hill has a long list of ways for players to withdraw their winnings, including eChecks, PayPal, and their handy William Hill Play+ Card.

Refer back to the chart above to see which methods are the fastest for you to receive your withdrawal. 

A typical rule of thumb is to allow 3-5 business days for transactions to be completed. 

If you have any issues with your withdrawal, you should immediately contact the site’s customer service

For more information about William Hill’s withdrawal process, you can read their FAQ here

Withdrawals are easy, but you will need patience

Because William Hill has been in the business for some time now, they’re no stranger to the withdrawal process for players. 

But, their shortest withdrawal wait time is 72 hours. That is typically longer than the average at other online casinos. 

Our Verdict: 

This is another area where William Hill can use some improvement. While there are many options available, which is great, the wait time might be a turnoff to the average player. The big plus here is that they offer 24/7 customer support for players to check on their withdrawals if they feel it is taking too long. 

Customer Support

Customer support is an important aspect of online casinos, and the best ones offer multiple types. 

William Hill sets itself apart from others here with a 24/7 live chat, which is very easy to locate on their site. This will put you in contact with a live person immediately to assist you with any issues or questions you may have. 

There are also very detailed FAQ pages throughout the website to help answer basic questions. 

 ContactAverage Answer Time
Email[email protected]24-48 hours
PhonePhone: 855 754 1200Text message: 732-786-396815 mins
Live ChatAvailable 24/7 on their website5-10 mins

William Hill excels in customer service care

When we are reviewing online casinos, customer service is something we look at very seriously. There is nothing worse than having questions or issues and not being able to contact someone for help immediately. 

Between the FAQs and the 24/hour live chat, William Hill has made sure that users have plenty of resources at their disposal for help.

Our Verdict:

If this were a test, William Hill would receive an A+ for customer support. Being able to contact a live person immediately for assistance, and it being a 24/7 service, is the best and most convenient way for players to get the support they need. Also, their FAQs are extremely helpful and very detailed to help answer a lot of questions users may have. 

Responsible Gambling

Online gambling should always be fun AND safe. William Hill has numerous ways to help keep players responsible while gambling. 

Players can find:

  • Deposit limits
  • Time limits
  • Spend limits
  • Cool Off time limits 

Also, you can find a list of resources available to you on William Hill’s responsible gambling page here

William Hill wants to keep gaming fun and safe

When choosing an online casino, you want to know that the casino has your best interests at heart. William Hill makes it very clear that they are committed to keeping online gambling a safe and fun activity for all players. 

They list warning signs to look for and give both phone numbers and online resources for help if needed. 

Our verdict:

This is another win for William Hill! Their page has a lot of information that can prove helpful to players, and you can tell a lot of thought and preparation went into it. These are hallmarks to look for when choosing an online casino. 

If you think you or a loved one has a problem with online gambling, please visit our Responsible Gambling page to learn more about it.  

Conclusion

We want to end our review by reminding you that William Hill is a new casino. It is a name that players already trust and is the best in the business as a sportsbook. 

While the games library is sparse, there are lots of positives that have us excited: 

  • A decent welcome bonus
  • Slots and table games offered
  • The best in customer service
  • Mobile friendly

For this being a sort of “dress rehearsal” for William Hill’s casino, it is evident that they are on the right track. And that is why we definitely recommend checking them out.

We will continue to monitor their site and update our review accordingly. Check back regularly to see what new games have been added and current promotions are being offered.