SugarHouse

SugarHouse Review

SugarHouse Casino is the online version of the casino brand that used to take up residence in Rivers Casino, Philadelphia. SugarHouse has since changed the name of its land-based holdings, but the original brand continues to be used for both its USA online casino and sportsbook.

This is one of the largest brands in Pennsylvania but is also available to our New Jersey players as well. Let’s find out what makes this online casino stand out from the rest.  

SugarHouse Welcome Bonus – Claim a $250 Bonus Match

SugarHouse offers just one welcome bonus to its new players. Despite the fact $250 is unlikely to get most players excited, it’s actually one of the best value bonuses out of all online casinos in the USA.

To find out more about this welcome bonus, and any new ones in the future, you should click on the SugarHouse ‘Promotions’ page.

Welcome Bonus #1

To get started with this welcome bonus, enter the code ‘250MATCH’ when you create your account. Your first deposit will be matched at 100% up to $250. So, to claim the full value of the bonus you should deposit at least $250.

The reason why this bonus offers incredible value is that the wagering requirements are just 1x. That means you need to wager your bonus funds through once to turn it into real money. No other casino has wagering requirements as low as this.

The only caveat is that you’ll need to fulfill the wagering requirements within 30 days or the whole bonus will be rendered forfeit.

For most players, this time-limited bonus will pose few problems. As long as you’re not incredibly unlucky you’ll be able to turn at least part of this bonus into real money.

SugarHouse Casino Offers 

SugarHouse is well-known for providing great value offers for its existing players. Promotions tend to run long, so there’s no hurry to take advantage of them. Most of these ongoing offers don’t require you to enter any special promo codes or wait for a special email.

You should click on the ‘Promotions’ page to find out more about the different promotions running at this time.

Promotions Currently Available at SugarHouse Casino

SugarHouse Casino doesn’t apply any high wagering requirements to bonus money won through its ongoing promotions. Many promotions don’t come with any wagering requirements at all, which is why SugarHouse online is one of the best casinos for extracting value.

King Cash’s New Year’s Bash Drawing! – Dec. 26th – Dec. 31st

Players from all participating casino states (MI, NJ, PA, WV) that wager real money on qualifying Casino Games to earn iRush Loyalty Level Points between 12/26/2021 – 12/31/2021 will receive an entry into a randomized prize drawing! For every 50 iRush Loyalty Level Points earned on qualifying Casino Games in a calendar day will receive 1 entry into the drawing (up to 10 entries per day).

Prize Structure

• 1st Place Winner – $2,022 in 1x Bonus Money
• 2nd-32nd Place Winners – $200 in 1x Bonus Money
• 33rd-122nd Place Winners – $100 in 1x Bonus Money
• 123rd-222nd Place Winners – $50 in 1x Bonus Money

Holiday Log In and Win! – Dec. 25th – Jan. 1st

From 12/25/2021 – 1/01/2022, players will be eligible to receive a random prize, as identified in the below prize structure, when by logging into their active PlaySugarHouse or BetRivers account. Prizes will be issued at random upon account access and will be automatically awarded to your account. Players are eligible to receive up to one prize per day.

Prize Structure

• $5 in 1X Bonus Money
• Wheel Spin ($3-$20 in 1X Bonus Money)
• Scratch Card ($10-$50 in 1X Bonus Money)
• Bingo Token (Prizes include various Bonus Money Prizes)
• Slot Tournament Entry (Prizes include Bonus Money, Wheel Spin, Additional Slot Tournament Entry)
• $10 Sportsbook Free Bet
• $20 Super Bowl Champion Free Bet
• 25% Live Profit Boost
• 25% Parlay Profit Boost

REWARDS CENTER

Earn credits rewards, just for playing! 

Every wager earns you a number of Play Points. Redeem Play Points for a variety of scratch cards and bonus wheels in their REWARDS CENTER! You can also earn scratchers and wheels by entering various contests on the site. 

Free Bingo

Play Daily Bingo for Free!

• Receive a random invitation during Casino game play, or visit our Bonus Store to purchase Bingo Tokens.
• 15+ Bingo Games per Day! 
• Win Bonus Money when you play the free-to-play Bonus Bingo Games!

Happy Hour Slots: 5 – 9 PM

It’s Happy Hour at SugarHouse, and you’re invited!

• On the day of a Happy Hour, you will receive an email notifying you of which slot game will be featured during the promotion.
• For every spin you make on the featured slot game during the 5 PM – 9 PM Happy Hour, you will receive double the Loyalty Points!

King Cash Community Chat

Every day of the month at SugarHouse, King Cash has a special treat just for you. All you have to do is log in and join the community chat. Follow the instructions on the promo page to claim your daily prize. Prizes range from bonus money, gift cards, and more. 

Refer a Friend

You will receive a $50 bonus for each friend who opens an account with Sugarhouse online sports betting, up to a maximum of ten friends.

Bonus Bank (NJ only) 

Bonus Store Points can be redeemed for cool prizes like Bonus Money, Wheel Spins, and more!

Visit the SugarHouse Casino promotions page right now to learn more about the latest offers.

SugarHouse Casino VIP Program

SugarHouse Casino online provides a comprehensive VIP program for its loyal players. Known by the name of iRush Rewards, this loyalty program is shared with its online sportsbook.

There are eleven different tiers within the program, with the higher loyalty levels offering bigger and better prizes. To raise your level, you’ll need to earn Loyalty Level Points (LLPs). Bonus points, on the other hand, can be used to win bonus money and free spins on the special iRush Prize Wheel.

Perks include free stays at their land-based casinos in Philadelphia, VIP gifts, and special online casino promotions.

Players are recommended to aim for level seven within the program as this gives access to the VIP Calendar. The VIP Calendar is full of prizes, such as entries to exclusive sweepstakes and additional deposit matches.

Points are earned for every $10 wagered, so if you wager $10 you’ll earn one point.

Overall, this is one of the best value VIP programs in the country and players should take advantage of it.

Games Collection

SugarHouse boasts a wealth of games to play. They have a collection of over 400 titles, of which only 300 are slots. This means players can enjoy a lot of variation with the games they play. With a catalog exceeding the average for USA online casinos, SugarHouse is continuing to add the latest releases to its collection.

Slots

There are more than 300 online slots titles to take advantage of. SugarHouse is known for adding the latest releases quickly.

Players will find many of their favorite online slots here, including: 

• Capital Gains
• Gordon Ramsey Hell’s Kitchen
• Gonzo’s Quest Megaways
• Wheel of Fortune Megaways
• Atlantis Megaways

SugarHouse also offers two progressive jackpot slots:

• Mercy of the Gods
• Divine Fortune

Table Games

SugarHouse Casino offers a wider selection of table games than you’re likely to find elsewhere. Of course, you’ll find all the classic table games you would expect to find, such as roulette and blackjack.

These games also have a number of variations, including single-deck blackjack and European roulette. Players love these variations because they offer some of the lowest house edges around, thus increasing their chances of winning.

Other

Specialty games are where SugarHouse online truly excels. Video poker terminals are available, with popular versions like Deuces Wild and Jacks or Better being featured prominently on the site.

They also offer specialty games you won’t find anywhere else. For example, you can play Slingo Extreme, Ancient Thunder Keno, and Empire Action. These games offer greater variety to the games catalog.

Virtual sports betting is also available. These virtual sports games are available 24/7 and allow you to take a break from the more traditional online casino game.

Live Casino Tables

The live casino games selection is modest but unique. 

In NJ, players can enjoy:

• Infinite Blackjack 
• Dream Catcher
• Baccarat
• Roulette
• Three Card Poker
• …and more

Our PA players will find a slimmer selection, but still can partake in:

• Blackjack
• Roulette
• Baccarat
• Three Card Poker
• Ultimate Texas Hold’em

This is disappointing as when SugarHouse first started their live casino they had a much larger selection of games. Here’s hoping they choose to revisit expanding their game library in this category in the near future. 

Withdraw & Deposit

If you want to create an account with SugarHouse Casino, you should familiarize yourself with the various payment methods on offer. Not every casino will have the same banking methods available to its players.

Banking with SugarHouse Casino

If you play at SugarHouse your transaction will be processed in USD and the minimum deposit/withdrawal is set at $10.

The most popular payment methods are credit/debit cards and e-wallet PayPal. Although credit/debit cards come with relatively low approval rates, PayPal is an easy way to get around this.

SugarHouse has also started to offer other payment methods, such as 7-Eleven PayNearMe and the option of using an e-check.

If you live near the Rivers Casino in Philadelphia, you also have the option of visiting the cage there and making a cash deposit.

Payment Methods

The most popular payment methods are accepted at SugarHouse. 

Here’s a breakdown of the chief payment methods offered to players:

•        Credit/debit card.
•        PayPal.
•        E-check.
•        7-Eleven PayNearMe.
•        Online wire transfer.
•        Cash at the Rivers Casino cage in Philadelphia, PA.
•        Prepaid card.

PayPal and e-checks are reportedly the best options for guaranteeing a successful payment. Credit/debit cards can be used, but players say that they regularly experience problems gaining approval.

Games Providers

The main games providers powering SugarHouse’s array of games are drawn from across the world. Players can sample titles from major providers like NetEnt, IGT, and NextGen Gaming. They’ve also formed a partnership with the Japanese designer Konami.

Their live tables are powered by the renowned Evolution gaming studio located in Atlantic City, NJ.

Site Features and User Experience

SugarHouse Casino utilizes a simplified platform to make it easy for players to find their favorite games. They take advantage of a deep filtering system to enable you to roam through their massive catalog of games.

They also have an intuitive search feature that allows players to search for games by category or by name. You can also find the most popular games on the homepage; again, these are split into different categories.

Overall, new online casino players will have no problems navigating this website and finding the game they want to play.

Mobile Casino App

The SugarHouse Casino also has an iOS/Android app for players who want to play on the go. The mobile casino is essentially a simplified version of the desktop casino.

The same smart, blue design has been transferred to the app. They’ve eliminated all the unnecessary graphics, so even if you’re playing on an older device you shouldn’t experience any problems.

The app is considered to be more popular than the desktop version of the casino. Many players consider SugarHouse’s app to be one of the best in the business.

Customer Support

SugarHouse online has been dealing with player concerns through its sportsbook and land-based casino for a long time. It knows how to deal with players, and it shows in the way they handle user problems through their customer support team.

There are three ways in which you can get in touch with SugarHouse Casino.

How to Contact SugarHouse Casino

If you want to get in touch with SugarHouse Casino, you should know that their customer support options are open between 9:30 am and 2 am EST. The fact they don’t have any 24-hour customer service options is a disappointment.

The simplest way of resolving a query is to use the live chat feature on the site. You can find this at the bottom of every page on the site. Agents typically respond within one minute.

Email support is available for less urgent queries. To access email support, you should visit the ‘Help Center’ and send them a message via the contact form. It can take just a few hours to receive a response.

The last way to contact SugarHouse is over the phone at 877-477-3715. Although this number isn’t publicized on the website, they do help online players. You should be aware that you may have to wait to speak to someone as this number is shared with the land-based casino.

Registration with SugarHouse Casino

To get started with SugarHouse, click on the orange ‘Join Now’ button on the top-right of any page on the website. You’ll be taken to a registration form prompting you to enter your personal details.

You’ll be asked to enter pieces of information like your full name, address, and the last four digits of your Social Security number. All online casinos in the USA are required to request this information by law.

After filling in the form, SugarHouse will send you a confirmation email. This email will contain a special link you’ll need to click in order to activate your account. Now you’ll be able to make your first deposit.

Later on, you’ll be asked to confirm your identity. This happens when you try to withdraw for the first time. Just send them a high-quality picture of a piece of photo ID, such as your passport or driving license. They’ll take anywhere from 24 hours to 72 hours to verify your ID.

Responsible Gambling

SugarHouse has made a commitment to support responsible gambling. They provide a number of account management tools to their players to help them better control the way they gamble and how much they gamble.

Useful tools like betting limits and deposit limits can allow you to gamble responsibly. Once you exceed these set limits you’ll be required to wait until they refresh themselves before you can continue playing.

They also have a self-exclusion feature, which is a form of voluntary suspension. Your account will be suspended from play for a pre-determined period of time. During this time, you won’t be able to play any real money games or make any further deposits. It’s an ideal option if you feel like you want to take a break from the platform.

How to Delete an Account with SugarHouse Casino

For players who want to leave the platform forever, it couldn’t be easier to delete an account. The first part of the process is to remove any remaining funds from your casino wallet.

After initiating your withdrawal, you should send a message to the customer support department. They’ll ask you whether you want to delete your account. You’re not required to tell them why you want to leave SugarHouse.

Most accounts are deleted within 24 hours. This is a permanent step and you’ll be unable to retrieve your account if you change your mind later.

Security, Privacy, and Fair Play Guaranteed

Players who’re worried about the security of their information should be aware that SugarHouse Casino online extends high-level encryption across its website. They use a level of encryption on par with banks and other secure institutions. This means your information is perfectly safe with SugarHouse.

They’re also committed to privacy and giving players full control of their own data. SugarHouse has made a commitment to not selling or sharing your data with any third-party organization without your express consent.

You can read their privacy policy to find out more about the ways in which they collect and utilize player data.

Finally, there’s no need to worry about rigged games here. This is a renowned online casino brand and they’re regularly audited to ensure that players are getting a fair game. Check out their fair play policy to find out more about this.

SugarHouse Casino: Our Conclusion

SugarHouse Casino offers perhaps the best value welcome bonus in the whole country. Their regular offers are also worth taking advantage of and low wagering requirements give players a real chance of extracting real money from the promotions they take advantage of.

Although the desktop site leaves much to be desired, when compared to the mobile app, and it would be nice to see 24/7 customer support, this is still a fantastic casino product all the same. While their slot selection is large, the casino is now lacking in both table games and live dealer games. These are two areas that players are actually moving towards, not away from. So, it is surprising to see them hosting fewer games than previously offered. 

Overall, we look forward to continuing to see SugarHouse expand its game library, and we praise their monthly promotional offers. With good promos, SugarHouse is still an online casino worthy of our recommendation.